Privacy Policy
DATA PROTECTION & DATA PRIVACY
For the purpose of performing its obligations for the provided service, Vayana will be required to obtain data from the Customer, which shall be used by Vayana for processing. Vayana is committed to maintaining the confidentiality, integrity and security of data and information about the Customer.
PRIVACY OF DATA
Vayana will not sell or rent the Customer’s confidential information to any other Party, for any reason, at any time. Vayana uses and discloses the Customer’s information as follows:
- To facilitate the processing of the transaction
- to analyze Vayana usage and improve the Service;
- to deliver to the Customer any administrative notices, money alerts and communications relevant to the Customer’s use of the Service;
- to fulfill the Customer’s requests for certain products and services;
- to third-party contractors that provide services to Vayana and are bound by these same privacy restrictions;
- to provide payment history information to the bank/financial institution providing financing or to a Credit Bureau established under the rules and regulations of the country.
- to enforce Vayana’s Terms of Use; and
- as otherwise set forth in this Privacy and Security Policy.
LIMITATION OF COLLECTON AND USE OF INFORMATION
Features of the VN Service may require registration, which involves provision to VN of an email address, a password and the Customer’s zip code (collectively the “Registration Information”). In order to benefit from the full functionality of the Service, the Customer may also need to provide the Customer’s relevant account credentials (“Account Credentials”) to allow Vayana to access the status of the fulfillment of Transactions (“Account Information”) for the purpose of transaction processing.
The transaction information including Customer data is strictly restricted to Vayana employees and contractors, as needed, and in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. These individuals have been selected in accordance with Vayana’s security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
CHANGES TO CUSTOMER’S REGISTRATION INFORMATION
If the Customer’s Registration Information changes during the Customer’s subscription to Vayana, the Customer may update it any time via the Service.
ONLINE SESSION INFORMATION AND USE IS ONLY USED TO IMPROVE THE CUSTOMER’S EXPERIENCE
When the Customer visits VN, Vayana may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on VN. This information may be used, for example, to alert the Customer to software compatibility issues, or it may be analyzed to improve VN design and functionality.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by the Customer’s web browser on the Customer’s computer’s hard drive. VN may set and access cookies on the Customer’s computer to track and store preferential information about the Customer. VN may gather information about the Customer through cookie technology. For example, VN may assign a cookie to the Customer, to limit the amount of times the Customer see particular information or to help better determine which information or preference settings to serve to the Customer. Please note that most Internet browsers will allow the Customer to stop cookies from being stored on the Customer’s computer and to delete cookies stored on the Customer’s computer. If the Customer or other users choose to eliminate cookies, the full functionality of the Service may be impaired for the Customer.
Third party cookies: The Website allows cookies of social plugins of several third parties. This enables a user to share content of the Website on certain social networks. These plugins also enhance the user friendliness of the Website. For example, with the Facebook plugin on the Website, users can simply register themselves on the Website with their Facebook account details. The (use of the) data collected by these third parties via the social plugins are exclusively determined by such third party as VN cannot read these cookies (nor can these parties read the cookies of VN). For information regarding the third party cookies, please read the respective third party’s policies.
DISCLOSURE OF CUSTOMER’S INFORMATION TO PROTECT VAYANA’S RIGHTS OR IF REQUIRED BY LAW
- To enforce Vayana’s rights against the Customer or in connection with a breach by the Customer of this Privacy and Security Policy or Vayana’s Terms of Use;
- To prevent prohibited or illegal activities; or
- When required by any applicable law, rule regulation, subpoena or other legal process.
THE CUSTOMER’S DATA MAY BE TRANSFERRED UPON ACQUISITION OF VAYANA BUT ONLY IN ACCORDANCE WITH THIS PRIVACY POLICY
Credential information may, with prior intimation to the Customer and upon its authorization, such authorization not to be unreasonably withheld, be transferred to a third party as a result of a sale, acquisition, merger, re-organization or other transfer (a “Transfer”) involving Vayana, to continue processing of transactions. Should such a Transfer occur, Vayana will use its best efforts to require that the new combined entity follow this Privacy and Security Policy with respect to the Customer’s personal information, as and to the extent required by applicable law and to require that the Customer receive prior notice if the Customer Data could be used contrary to this Policy. Pending authorization from the bank/financial institution for such a transfer of Credential Information, the Customer accepts that there could be disruption to services delivered by Vayana.
THE CUSTOMER CAN TRANSPORT OR DELETE ITS DATA
Email Communication from Vayana Vayana may allow Companies to subscribe to email newsletters and from time to time may transmit emails promoting Vayana.
VN subscribers have the ability to opt-out of receiving Vayana promotional emails and to terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
SECURITY OF CUSTOMER’S DATA
VN uses a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of the Customer’s online session and to protect accounts and systems from unauthorized access.When the Customer registers for the Service, VN requires a password from the Customer for the Customer’s privacy and security. Vayana uses industry-standard 128 bit secure socket layer (SSL) encryption to protect data transmissions between the Customer’s browser and VN’s servers, such as the Customer’s Registration Information for VN or Account Credentials.
Vayana’s servers are in a secure third party facility. Vayana’s databases are protected from general employee access both physically and logically. VN stores a salted digest for the Customer’s Service password so that the Customer’s password cannot be recovered even by Vayana. All backup drives and tapes are encrypted.
However, it is important to understand that these precautions apply only to VN’s Site and systems. While Vayana will have contractual agreements with third parties around data security, Vayana exercises no control over how the Customer’s information is stored, maintained or displayed by third parties or on third-party sites.
VAYANA’S SERVICE ENSURES SECURE COMMUNICATION WITH ENCRYPTION
From the time the Customer submits the Customer’s Login ID and Password, these communications between the Customer’s computer and VN are encrypted using Secure Sockets Layer (SSL3) technology. SSL enables Customer and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.
IN THE EVENT OF A SECURITY BREACH
Vayana uses stringent security measures to prevent loss, misuse or alteration of information under our control. If any user has sufficient reason to believe that their data has been compromised or there has been a breach of security, you may write to us immediately on the contact details given in this policy so that we may take suitable measures to either rectify the breach and inform the concerned authorities if need be.
THE CUSTOMER IS RESPONSIBLE FOR MAINTAINING CONFIDENTIALITY OF THE CUSTOMER’S LOGIN ID AND PASSWORD
Vayana maintains strict rules to help prevent others from guessing the Customer’s password. VN also recommends that the Customer change the Customer’s password periodically. The Customer is responsible for maintaining the security of the Customer’s Login ID and Password. The Customer may not provide these credentials to any third party. If the Customer believes that they have been stolen or been made known to others, the Customer must contact VN immediately, but in any event the Customer should change the Customer’s password immediately via the Service. VN is not responsible if someone else accesses the Customer’s account through Registration Information they have obtained from the Customer or through a violation by the Customer of this Privacy and Security Policy or Vayana’s Terms of Service. If the Customer has a security related concern, it should contact Vayana. Vayana will work closely with the Customer to ensure a rapid and personal response to the Customer’s concerns.
About Cookies
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our website, and we refer to these as performance cookies. Finally, third parties serve cookies through our website for analytics, marketing and other purposes.
NAME AND CONTACT DETAILS OF GRIEVANCE OFFICER.
1076/5, Vidya Vihar Colony,
Shivaji Nagar, Pune-411016,
Maharashtra, India.
Phone: +91-20-67441234
VAYANA POSTS UPDATES ON VN WHENEVER THERE IS A CHANGE TO VAYANA’S PRIVACY AND SECURITY POLICY
Vayana updates this Privacy & Security Policy periodically. Customer will be provided notice of any such modification by electronic mail or by publishing the changes on the website. By accessing Vayana’s website and using its service, you hereby declare that you have read the privacy policy and agreed to its contents.